FAQ
Have a question? You're in the right place.
Here you'll find answers to the most frequently asked questions about orders, shipping, returns, and sizes.
If you don't find what you're looking for, contact us: we're always happy to help. 💌
Frequently Asked Questions
1. How can I place an order?
You can purchase directly from our website: choose the item, size, and add it to your cart. Once your order is complete, you'll receive an immediate confirmation email.
2. What payment methods do you accept?
We accept credit card, debit card, Google Pay, and Apple Pay. All transactions are safe and secure.
3. Can I change or cancel an order?
If your order hasn't shipped yet, please contact us as soon as possible: we'll do our best to help you.
4. What are the shipping times?
Shipments to Italy are delivered within 2-4 business days. For international shipments, delivery times may vary depending on the destination.
5. Which couriers do you use?
We rely on selected couriers (GLS, etc.) to ensure fast and trackable deliveries.
6. Can I track my package?
Yes, as soon as your order ships, you'll receive an email with a link to track your order step by step.
7. Can I return or exchange a product?
Of course. You have 30 days to request a return or exchange. The item must be in perfect condition, with its original tags and packaging.
8. How do I request a return?
Contact us using the Contact Us section, indicating your order number and the reason for the return: we will send you all the instructions.
9. How can I contact you?
You can contact us using the form in the Contact section or by WhatsApp at +39 3701640187. We'll respond as quickly as possible, with the care we reserve for each customer.